New Hank Haney's Essentials Putting DVD When will my order be shipped? Orders with payment received prior to 3:00 pm Mon-Fri Central Time are usually shipped the same day. Any orders with payment received after 3:00 pm are shipped the next business day. How is my order shipped? United States Postal Service (USPS) * Headcovers - First Class * Golf Balls - Priority * Hats/ Gloves and all other accessories - First Class What is the return policy? Return policy is 30 days after the customer receives the order. If you are not happy with your product we will gladly refund your money 100% (excluding shipping). The product must be unused and in its original packaging as we shipped it. If you have any questions, please let us know! Thank you for your business!